© 2019 by JN LLOVET

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Delivery & Returns 

Delivery

Every JN LLOVET order arrives gift wrapped in our signature packaging.

Delivery within Germany

Standard Delivery (within 2-3 working days): EUR 8,90
Next Day Delivery (if ordered before 4pm): EUR 24,00

International Delivery

Standard Delivery (within 2-5 working days) : EUR 45,00

International orders are shipped using UPS. We endeavour to get your orders to you as quickly as possible, however, we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive a confirmation e-mail with your UPS tracking number within it.

Returns

We hope you will be delighted with every JN LLOVET order, however you are welcome to return or exchange any items, provided that the following guidelines are observed. This does not apply to items that are Bespoke or Customized items which have been personalised accoring to your wishes. 

1.      Please notify of us within 14 days of receipt of goods by emailing post@jnllovet.com or telephoning

+49 40 533 01 988, quoting your order number.

2.     Goods must be received by us within 14 days of the authorisation being granted.

3.     Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box. We will not accept returns of items that have been damaged or worn.

Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being refused. Please note that items purchased outside of the GER or EU cannot be refunded but an exchange or credit note will be offered. Shipping fees cannot be refunded and you will be required to cover the cost of sending the item back to us for refund or exchange.

Exchange

Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked. We will not accept an exchange of items that have been damaged or worn.

Faulty Goods

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days.

Sale Items

Please note that all sales of sale items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.

Bespoke Items

Please note that we are not able to refund or exchange personalised items. This includes customized items that have been personalised with appliqués or crafted in a new colour, and Bespoke jackets. If a Bespoke or customized item is faulty, please contact post@jnllovet.com and we will repair it for you. If a Bespoke item is subject to wear-and-tear beyond one year of receiving the garment, and you would like us to repair for you, this item will be subject to a repair cost.